We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order (for example, in cases of suspected fraud or unusual ordering patterns). If we make a change to or cancel an order, we will attempt to notify you using the contact information you provided.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update this information (including email address and payment details) so we can complete your transactions and contact you as needed.

We want you to be happy with your order, and we also need clear rules so we can keep prices fair for everyone. By placing an order, you agree to the following Returns & Refunds terms.

Return & Refund Window

You have 5 calendar days from the date your order is marked as “Delivered” by the carrier to request a return or refund. Requests made after this period may not be accepted.

Condition of Items

For most returns, items must be:

• Unopened and unused.
• In their original packaging, including any tags, inserts, or accessories.
• In the same condition that you received them.

If an item arrives damaged, defective, or incorrect, please contact us within the same 5-day window with photos of the product and packaging so we can review the issue. In some cases, we may offer a replacement or store credit without requiring the item to be returned.

Store Credit Only

All approved refunds are issued as store credit only, usable on virxl.shop. We do not provide cash or original payment method refunds, except where required by law.

Return Shipping

Unless we clearly made an error (for example, sending the wrong item), you may be responsible for the cost of return shipping. Original shipping and handling fees, if any, are generally not refundable.

How to Request a Return or Refund

To request a return or refund, please contact us at support@virxl.shop within 5 days of delivery. Include your order number, a brief description of the issue, and clear photos if the item is damaged, defective, or incorrect.

Our Service may include content, products or services from third parties, and may contain links to third-party websites that are not owned or controlled by us. We are not responsible for examining or evaluating the content or accuracy of such third-party materials, and we do not warrant and will not have any liability or responsibility for them. Your use of third-party sites is at your own risk.

Except where we expressly say otherwise in writing, the site, the Service and all products delivered to you through the Service are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement, to the fullest extent permitted by applicable law.

To the fullest extent permitted by law, VIRXL and its owners, employees, partners, suppliers and service providers will not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the site, the Service or any products purchased through it.

Where liability cannot be excluded, our total aggregate liability for any claim relating to the Service or products will not exceed the amount you paid for the order giving rise to the claim.